{"id":1353,"date":"2025-06-26T16:00:24","date_gmt":"2025-06-26T16:00:24","guid":{"rendered":"https:\/\/inkaferro.com.pe\/test\/?page_id=1353"},"modified":"2025-07-10T20:23:58","modified_gmt":"2025-07-10T20:23:58","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/inkaferro.com.pe\/test\/libro-de-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1353\" class=\"elementor elementor-1353\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c00071e e-flex e-con-boxed e-con e-parent\" data-id=\"c00071e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0fb284 dsvy-align-left elementor-widget elementor-widget-dsvy_heading\" data-id=\"b0fb284\" data-element_type=\"widget\" data-widget_type=\"dsvy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"dsvy-heading-subheading left-align dsvy-reverse-heading-yes\"><h4 class=\"dsvy-element-subtitle\"><span>\r\n\t\t\t<\/span>\r\n\t\t\t\r\n\t\t\t\tLibro de Reclamaciones\r\n\t\t\t\r\n\t\t\t<\/h4>\r\n\t\t<h2 class=\"dsvy-element-title\">\r\n\t\t\t\r\n\t\t\t\t\u00a1Estamos aqu\u00ed para ayudarte!\r\n\t\t\t\r\n\t\t\t<\/h2>\r\n\t\t<div class=\"dsvy-heading-desc\"><div style=\"text-align:justify\">De acuerdo a lo establecido en el C\u00f3digo de la Protecci\u00f3n y Defensa del consumidor contamos con una v\u00eda de reclamos virtual a tu alcance para que puedas registrar tu queja o reclamo respecto de nuestro servicio o producto recibido.\n\nCompletar el siguiente formulario indicando si se trata de un reclamo o queja.<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bad6e05 dsvy-col-stretched-none dsvy-bg-color-over-image elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bad6e05\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-46f512a dsvy-bg-color-yes dsvy-elementor-bg-color-white dsvy-bg-color-over-image\" data-id=\"46f512a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e31dfd dsvy-align-left elementor-widget elementor-widget-dsvy_custom_heading\" data-id=\"2e31dfd\" data-element_type=\"widget\" data-widget_type=\"dsvy_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"dsvy-custom-heading left-align\"><h3 class=\"dsvy-element-title\">\r\n\t\t\t\r\n\t\t\t\tREGISTRA TU REPORTE\r\n\t\t\t\r\n\t\t\t<\/h3>\r\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a00bfd9 dsvy-form-style-1 elementor-widget elementor-widget-shortcode\" data-id=\"a00bfd9\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1367-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1367\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/test\/wp-json\/wp\/v2\/pages\/1353#wpcf7-f1367-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"1367\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1367-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"main-form dsvy-form-style-1\">\n\t<div class=\"row\">\n\t\t<div class=\"col-sm-6\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"select-743\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"select-743\"><option value=\"\">*Selecciona el tipo de usuario..<\/option><option value=\"Empresa\">Empresa<\/option><option value=\"Persona Natural\">Persona Natural<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-sm-6\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"*Nombres y Apellidos \/ Raz\u00f3n Social\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><i class=\"dsvy-base-icon-user-1\"><\/i>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-sm-6\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nro_doc\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"*DNI \/ RUC \/ Nro. Pasaporte\" value=\"\" type=\"text\" name=\"nro_doc\" \/><\/span><i class=\"dsvy-base-icon-user\"><\/i>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-sm-6\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"*Email o Correo Electr\u00f3nico\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><i class=\"dsvy-base-icon-email\"><\/i>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-sm-6\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"*Tel\u00e9fono \/ Celular\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span><i class=\"demo-icon dsvy-base-icon-phone-volume-solid\"><\/i>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-sm-6\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo_reclamo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo_reclamo\"><option value=\"\">Selecciona el Tipo de Reclamo...<\/option><option value=\"RECLAMO: Disconformidad relacionada a los productos o servicios.\">RECLAMO: Disconformidad relacionada a los productos o servicios.<\/option><option value=\"QUEJA: Disconformidad no relacionada a los productos o servicios; malestar o descontecto respecto a la atenci\u00f3n al p\u00fablico.\">QUEJA: Disconformidad no relacionada a los productos o servicios; malestar o descontecto respecto a la atenci\u00f3n al p\u00fablico.<\/option><\/select><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-sm-6\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nombre_obra\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Nombre de la Obra\" value=\"\" type=\"text\" name=\"nombre_obra\" \/><\/span><i class=\"demo-icon dsvy-base-icon-tags\"><\/i>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-sm-6\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nro_factura\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"N\u00famero de Factura\" value=\"\" type=\"text\" name=\"nro_factura\" \/><\/span><i class=\"demo-icon dsvy-base-icon-folder-open\"><\/i>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-sm-6\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nro_guia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"N\u00famero de Gu\u00eda\" value=\"\" type=\"text\" name=\"nro_guia\" \/><\/span><i class=\"demo-icon dsvy-base-icon-folder-open-empty\"><\/i>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-sm-6\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"asunto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"*Asunto \/ Motivo\" value=\"\" type=\"text\" name=\"asunto\" \/><\/span><i class=\"demo-icon dsvy-base-icon-chat\"><\/i>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-sm-12\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"*Detalle de la queja o reclamo\" name=\"message\"><\/textarea><\/span><i class=\"demo-icon dsvy-base-icon-comment-empty\"><\/i>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"col-sm-6\">\n\t\t\t<p>Solicitud del reclamante, adjuntar documentos (PDF, WORD, JPG o PNG)\n\t\t\t<\/p>\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"file-71\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-71\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"file-72\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-72\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"file-73\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-73\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-lg-6 col-md-12\">\n\t\t<div class=\"input-group input-button\">\n\t\t\t<p><button id='submit' class='wpcf7-form-control wpcf7-submit'><span>Enviar Reporte<\/span><\/button>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31f5439 elementor-widget elementor-widget-text-editor\" data-id=\"31f5439\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La hoja de reclamaci\u00f3n presente en esta v\u00eda implica solo la recepci\u00f3n de la reclamaci\u00f3n, m\u00e1s no la aceptaci\u00f3n del contenido descrito. Esta misma ser\u00e1 tramitada de acuerdo a la ley.<br \/>El no consignar como m\u00ednimo el nombre\/raz\u00f3n social, DNI\/RUC o correo electr\u00f3nico, el reclamo o queja detallado, de conformidad con el art\u00edculo 5 del Reglamento del Libro de Reclamaciones, su reclamo o queja se considera como no presentado.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Libro de Reclamaciones \u00a1Estamos aqu\u00ed para ayudarte! De acuerdo a lo establecido en el C\u00f3digo de la Protecci\u00f3n y Defensa del consumidor contamos con una v\u00eda de reclamos virtual a tu alcance para que puedas registrar tu queja o reclamo respecto de nuestro servicio o producto recibido. Completar el siguiente formulario indicando si se trata de un reclamo o queja. REGISTRA TU REPORTE La hoja de reclamaci\u00f3n presente en esta[&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":16,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1353","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inkaferro.com.pe\/test\/wp-json\/wp\/v2\/pages\/1353","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inkaferro.com.pe\/test\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inkaferro.com.pe\/test\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inkaferro.com.pe\/test\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/inkaferro.com.pe\/test\/wp-json\/wp\/v2\/comments?post=1353"}],"version-history":[{"count":28,"href":"https:\/\/inkaferro.com.pe\/test\/wp-json\/wp\/v2\/pages\/1353\/revisions"}],"predecessor-version":[{"id":1621,"href":"https:\/\/inkaferro.com.pe\/test\/wp-json\/wp\/v2\/pages\/1353\/revisions\/1621"}],"wp:attachment":[{"href":"https:\/\/inkaferro.com.pe\/test\/wp-json\/wp\/v2\/media?parent=1353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}